bat993 Privacy Policy

1. Introduction

bat993 operates an online gaming platform for Pakistani players, offering Sports Betting, Slot Games, Fish Games and related services. To deliver these services, bat993 needs to collect and process certain personal information about the people who use the platform. This Privacy Policy sets out exactly what that information is, why we need it, how we handle it and what your rights are in relation to it.

Privacy is not an afterthought at bat993. Every feature of the platform — from account registration through to PKR deposits via JazzCash and Easypaisa — is designed with data minimisation in mind. We collect what is genuinely necessary for the platform to function, and we handle it with the care it deserves.

This policy should be read alongside the Terms and Conditions, which govern your use of the bat993 platform more broadly. Together, they form the full framework for your relationship with bat993.

2. What Personal Information We Collect

bat993 collects different types of personal information depending on how you interact with the platform. The main categories are as follows:

3. How We Collect Your Information

bat993 collects personal information through a number of channels, all of which are standard for an online gaming platform:

• Registration: When you create a bat993 account, you provide your name, contact details and date of birth directly.
• Deposits and Withdrawals: When you deposit in PKR using JazzCash, Easypaisa, Raast, Bank Transfer or cards, transaction data is generated and recorded.
• Gameplay: Information about the games you play, bets you place and outcomes is recorded automatically as part of the platform's normal operation.
• Support Interactions: If you contact bat993 support, the content of that communication is stored for reference and quality purposes.
• Cookies and Technical Tracking: The platform and app collect technical data automatically when you use them. See the Cookies section for more detail.
• Verification Requests: When bat993 requests identity or age verification, you may provide documents directly.

4. How We Use Your Personal Information

bat993 uses your personal information for clearly defined purposes. We do not use your data for purposes that go beyond what is reasonably expected when you sign up to an online gaming platform. The main uses are:

• Creating and managing your bat993 account.
• Processing PKR deposits, withdrawals and maintaining your transaction history.
• Verifying your identity and age to comply with the platform's 18+ requirement.
• Providing customer support and responding to your queries.
• Detecting and preventing fraudulent activity, account abuse and prohibited conduct.
• Monitoring gameplay patterns for responsible gaming purposes and player welfare.
• Sending important account notifications — such as deposit confirmations, security alerts and policy updates.
• Improving the platform's performance, stability and user experience based on aggregated usage data.
• Complying with applicable legal obligations where relevant.

bat993 does not use your personal data to build advertising profiles, conduct behavioural advertising outside the platform, or sell insights to marketing companies.

5. Sharing Your Personal Information

bat993 does not sell your personal information to third parties. However, running an online gaming platform requires working with a limited set of service providers and partners who may process your data on bat993's behalf. Any such sharing is governed by agreements that require those parties to protect your data to the same standard that bat993 applies.

• Payment Processors: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data required to process your PKR transactions.
• Game Providers: Third-party game studios that supply Slot Games, Fish Games and other titles may receive anonymised session data for game integrity purposes.
• Security & Fraud Partners: Technical security services that help bat993 detect and prevent fraud may process IP addresses and technical identifiers.
• Legal Obligations: bat993 may disclose personal data if required to do so by applicable law, court order or to respond to legitimate legal process.

6. Payment Data & PKR Transactions

All deposits and withdrawals on bat993 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and additional mobile wallets. When you make a payment, bat993 receives transaction confirmation data — amounts, reference numbers, timestamps and the masked identifier of your payment method (for example, the last few digits of a JazzCash number).

bat993 does not store sensitive payment credentials such as your JazzCash or Easypaisa PIN, your card CVV number, your full card number or your internet banking credentials. These remain with the respective payment provider. Transaction records are retained for the period required by our financial record-keeping obligations and then securely deleted.

All payment data in transit between your device and bat993 is protected by SSL/TLS encryption. Suspicious transactions — such as deposits from a payment method not registered in your name — may be flagged and reviewed in accordance with the platform's fraud prevention procedures.

7. Cookies and Technical Tracking

bat993 uses cookies and similar tracking technologies on the website and mobile platform. Cookies are small files stored on your device that help the platform function correctly, remember your preferences and analyse how the platform is used.

• Essential Cookies: Required for the platform to function — keeping you logged in, managing your session and processing transactions securely. These cannot be disabled without breaking basic platform functionality.
• Functional Cookies: Remember your preferences such as language settings and display options to make your experience more consistent between visits.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the platform — which pages are visited, how long sessions last, which features are used most. This data helps bat993 improve the platform over time.
• Security Cookies: Help detect and prevent fraudulent activity, account takeovers and bot behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally. bat993 does not use third-party advertising cookies or tracking pixels for external ad networks.

8. How Long We Keep Your Data

bat993 retains your personal information for as long as your account is active and for a reasonable period after account closure to comply with legal and financial record-keeping requirements. The specific retention periods vary by data type:

• Account data is retained for the lifetime of your account plus a standard post-closure period for record-keeping.
• Transaction records are retained for the period required by applicable financial record-keeping obligations.
• Support communications are retained for a reasonable period to support dispute resolution and quality review.
• Technical and security logs are retained for a shorter period sufficient for fraud detection and security investigations.
• Verification documents are retained for the period required to demonstrate that age and identity checks were conducted.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. How We Protect Your Data

bat993 takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure:

• All data in transit is encrypted using SSL/TLS protocols.
• Access to personal data is limited to authorised bat993 personnel and service providers who require it to perform their functions.
• Systems are monitored continuously for suspicious activity, unauthorised access attempts and anomalies.
• Payment processing is handled through secure, certified payment gateways — bat993 does not handle raw card data or mobile wallet PINs directly.
• Regular security reviews are conducted to identify and address potential vulnerabilities.

10. Your Privacy Rights

As a bat993 player, you have rights in relation to the personal data bat993 holds about you. These include:

• Access: You can request a copy of the personal data bat993 holds about you.
• Correction: If any of your personal data is inaccurate or incomplete, you can ask for it to be updated. You can also update many details directly in your account settings.
• Deletion: In certain circumstances you can request that bat993 delete your personal data. Note that some data must be retained for legal and financial compliance reasons even after account closure.
• Portability: You can request a copy of your data in a structured, commonly used format.
• Objection: You can object to bat993 processing your data for certain purposes, including direct marketing communications.
• Restriction: In certain circumstances you can ask bat993 to restrict processing of your data while a query or complaint is being resolved.

To exercise any of these rights, contact the bat993 support team using the contact details in the footer. bat993 will respond to legitimate requests within a reasonable timeframe. Identity verification may be required before personal data is disclosed or modified.

11. Minors and Under-18 Protection

bat993 is strictly an adult platform. The minimum age to register and use any part of the platform is 18 years. bat993 does not knowingly collect personal information from anyone under the age of 18.

If bat993 becomes aware that an account belongs to a person under 18, the account will be closed immediately and any remaining balance will be reviewed for return in accordance with the then-current account closure policy. If you believe a minor has registered on bat993, please contact the support team immediately so the matter can be addressed promptly.

Parents and guardians who are concerned about under-age access to online gaming platforms are encouraged to use parental controls available through their internet service provider, device settings or browser extensions to restrict access to gaming content.

12. Changes to This Privacy Policy

bat993 may update this Privacy Policy from time to time to reflect changes in the platform's operations, applicable legal requirements or best practices. When a change is made, the updated policy is published on this page with a new "Last Updated" date at the top.

For material changes — changes that significantly affect how your data is collected or used — bat993 will endeavour to notify registered players via the contact details held on their accounts. Your continued use of the bat993 platform after a policy update is published constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how bat993 handles your personal information. If you disagree with any update, you can contact the support team to discuss your options or close your account.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how bat993 has handled your personal information, you can reach the support team using the contact details below:

Email: [email protected] (displayed in the footer of this page)

bat993 aims to respond to all privacy-related queries within a reasonable timeframe. For questions specifically about your account, the FAQ page covers common topics. For concerns about responsible gaming and self-exclusion, visit the Responsible Gaming page.

For general platform questions — including deposits, withdrawals and account management — the FAQ section is the fastest starting point before reaching out to the support team directly.